POLICIES AND PROCEDURES
SERVICE CHARGE AND SALES TAX A 23% service charge will apply to all food and beverage charges. Current state and local sales taxes apply to all food, beverage, labor charges, equipment rentals and service charges are subject to applicable tax laws and regulations. The service charge is not distributed to the employees providing the service. You are free but not obligated to add or give a gratuity directly to your servers. BAR SERVICE AND SECURITY The Convention Center requires Off Duty SAPD for all alcohol functions, please contact 210 207-7020 to make arrangements. It is up to their discretion whether or not an officer will need to be present. Hiring an officer will be at your cost. BRANDING Exhibitors are permitted to use their own serving vessels, buckets, cups, napkins, bags, etc displaying their company logo. If you are planning to bring in branded coffee cups, we require that you also bring in your own branded coffee sleeves and lids. ELECTRICITY All electrical needs must be arranged through the show’s electrician. This includes all machine rentals and water units. Electrical orders will be at your cost.
SAMPLING Exhibitors may provide food samples of their individual brand name products (i.e Coca-Cola, Pace Picante Foods, etc.). It must be your own company product. All food and beverage samples must be given away and not sold. You must get approval from the Convention Center to cook on the show floor. A Fire Marshall may be required. You must comply with the following approved maximum food and beverage sample sizes:
EXCLUSIVITY The RK Group is the exclusive caterer for the Henry B. Gonzalez Convention Center. No outside food and beverage will be allowed inside the building. All food and beverage must be purchased from us. If there is a service or item that you’re looking for not listed on this menu, please email trodriguez@therkgroup.com or call 210-225-4535 DUE DATES AND LATE FEES All orders are due 12 business days prior to the start of service. Orders placed after, will be charged a $100.00 late fee. Orders placed 6 business days prior to the start of service will be charged a $200.00 late fee Orders placed onsite will be charged a $250.00 late fee. Please note, some menu items may not be available for late orders. PAYMENT Full payment is due 7 business days prior to the start of service. We accept: Visa, Master Card, American Express, check, ACH, and credit card payments. A 4% credit card processing fee will be applied to your invoice. A credit card will be required and charged for all onsite orders and add ons. A final invoice and receipt will be sent at the conclusion of the show
Food Products Samples: Max 2 oz Non-Alcoholic Samples: Max 4oz
Per TABC, all alcoholic beverages must be purchased through The RK Group. If you are wanting to sample your brand name alcoholic product, please contact us at 210-225-4535. ** OUTSIDE ALCOHOL PRODUCTS ARE PROHIBITED FROM ENTERING THE BUILDING** Please email trodriguez@therkgroup.com to obtain a sampling permission form. Permission is required prior to the show.
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