SWVS 2026 Henry B Gonzalez Convention Center San Antonio, TX September 16-20, 2026
Discount Price Deadline Date SEPTEMBER 2nd Method of payment must accompany your order
Payment Terms and Conditions
14. Payment Disputes a. Chargebacks and Disputes Customers disputing charges through their merchant or banking institution may be assessed fees equal to those imposed by the processor. If the dispute is resolved in favor of AGS, Customer is liable for those fees in addition to any outstanding balances. b. Dispute of Authorized Charges Once Services are rendered, authorized charges may not be disputed unless a formal complaint is submitted in writing, either by email or via notation on an existing invoice, to an AGS Representative (including on‑site for Events). 15. Claims, Notices & Suit Limitation; No Set‑off a. Service Issue Escalation & Credits Customer must promptly notify an AGS Representative of any service issue in order to allow corrective action during the Engagement and for any possible credit to be considered. For Events: notice must be given on-site and before Event close. For Projects: notice must be given within two (2) business days of delivery/installation. Failure to provide notice within these windows waives Customer’s right to request corrections or credits for the issue. Invoices are sent to the primary email on file during the Engagement, and no credits will be issued for unreported, missing, or incomplete Orders after the applicable notice window. b. Incident Reporting and Formal Claims In addition to the escalation requirements above, any incident that Customer intends to pursue as a claim must also be reported in writing within twenty-four (24) hours of discovery and no later than Engagement close (for Events, no later than Event close). A formal written claim detailing the alleged issue must then be submitted to AGS within thirty (30) days after Engagement close (for Events, after Event close). Claims submitted after this period will not be accepted. c. Limitation Period for Legal Actions Any lawsuit, arbitration, or other legal proceeding relating to these Terms must commence within one (1) year after Engagement close (for Events, after Event close). Claims not filed within this period are permanently barred.
naming AGS Exposition Services, Inc. as an additional insured on a primary and non-contributory basis for commercial general liability coverage customary for trade- show contractors; and (ii) a completed EAC Authorization Form approved by AGS. AGS may deny, suspend, or revoke EAC access to the Site for failure to provide required documentation or for unsafe or non-compliant conduct. d. Compliance and Conduct EACs must comply with all facility, event, and safety rules, including union jurisdiction and time restrictions. Customer is responsible for ensuring such compliance and shall defend, indemnify, and hold harmless AGS from any claims, damages, or penalties arising from acts or omissions of any EAC, its employees, or subcontractors 12. Purchase Orders Where a purchase order is required, it must accompany the Order form(s). This requirement applies equally to government agencies. 13. Taxes Customer is responsible for any excise, property, sales, use, or other taxes imposed under applicable federal, state, or municipal tax laws. Products, Services, labor, and cancellation fees (including amounts due for partially rendered or non-cancellable Services or Goods) may be taxable depending on the jurisdiction in which the Engagement occurs. AGS operates on an accrual basis for accounting and tax purposes, as Services are provided over time and across multiple jurisdictions. Accordingly, tax obligations are assessed at the point when taxable Products, Services, or fees become due — which shall be the later of (i) the date of the applicable Event close, (ii) the effective date of cancellation or non-participation, or (iii) the date on which preparatory or partially rendered Services are performed — and are binding regardless of the date of invoicing or payment. If a tax code or rate changes after publication of an Order form but before fulfillment, AGS will adjust invoices as required by law. Customers claiming tax-exempt status must provide a valid exemption certificate for the state in which Services are delivered. Resale certificates are valid only if charges are being re-billed to Customer’s customers.
AGS Expo Services • 4561 SW 34th Street • Orlando, FL 32811 Phone: 407.292.0025 • Fax: 407.292.4414 Email: eventservices@ags-expo.com Order Online: www.ags-expo.com
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